The Coronavirus pandemic has resulted in many doctor’s clinics making the transition to online consultations. This has resulted in an increase in demand for MSP/IT service providers who can help doctor’s offices make the shift to online operations smoothly. If you are looking to pitch your services to doctor’s offices at this time, you shouldn’t forget to discuss the role of patient portals and how you can add value by helping them manage and maintain their patient portals efficiently.
Patient portals are becoming increasingly popular because they present an efficient method to help manage appointments and medical records from the patient’s perspective. Nobody wants the hassle of maintaining their medical records in paper form anymore or having to wait until the doctor’s office opens to book an appointment.
Customers appreciate patient portals with mobile apps that –
- Allow them to manage their Medical appointments 24/7 (Booking/cancellation/rescheduling, etc.)
- Provide access to their prescriptions and medical history
- Send reminders for appointments
Discuss the challenges that can be a part of migrating records to such next-gen patient portals and how you can help them manage and maintain the portals efficiently.
The pandemic is redefining the way the world is doing business and offering services, and the medical industry is not immune to this change. As an MSP, you can help your healthcare clients understand this and prepare for a transition, because, though, hopefully, we may resume our pre-pandemic ‘normal’ lives in a couple of months, some business trends brought on by the pandemic are here to stay.